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Announcing Remote Assistance for iOS Devices

H Tech Solutions is pleased to announce support for remote assitance of iOS mobile devices including iPhones and iPads.  This feature has been availble for Windows PCs since ODS launched 5 years ago.  Because of our strong commitment to support multiple platforms, we are very excited that the service has evolved to include remote assistance for iOS as well.

 

ODS Remote Assitance supports the following features for iOS:

  • Check device status:
    • CPU
    • Memory
    • Battery health
    • Storage
    • Manufacturer
    • Model number
    • Serial number
    • Operating system version
  • Screen sharing
  • Instant messaging (IM)
  • Transferring files to the device.
  • Pushing Wi-Fi settings to the device
  • Automatic AES 256-bit encryption for all sessions

ODS Remote Assistance is supported on iOS 11.0 and above.  Users running older versions of iOS will need to upgrade in order to take advantage of remote assistance. 

ODS remote assistance is avaialble for all ODS subscribers.  There is no additional charge for this new capablity.

 


If you need assistance setting up or troubleshooting an issue with your iOS device, please contact H Tech Solutions using the URL below.

 



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H Tech Solutions Blog by Harris Schneiderman is licensed under a Creative Commons Attribution 4.0 International License.
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