Frequently Asked Questions.
Q: What operating systems will ODS manage and support?
A: The ODS client software is supported on the following operating system versions:
- Windows 11 Home, S, Professional, Education and Enterprise
- Windows 10 Home, Professional, Education and Enterprise
- Windows 10 and Windows 11 Cloud PCs on Windows 365
- Surface Hub
- Windows 8.1 RT and Windows 8.1 (Sustaining Mode)
The ODS supports the following web browsers:
- Microsoft Edge (latest version)
- Safari (latest version, Mac only)
- Chrome (latest version)
- Firefox (latest version)
Q: What types of mobile devices does ODS support?
A: The current release of ODS supports mobile and tablet devices running the following software:
Apple
- Apple iOS 13.0 and later
- Apple iPadOS 13.0 and later
- MacOS 10.15 and later
- Android 6.0 and later (including Samsung Knox Standard 2.4 and higher)
- Android enterprise requirements.
Microsoft
- Windows 11 Home, S, Professional, Education and Enterprise
- Windows 10 Home, Professional, Education and Enterprise
- Windows 10 and Windows 11 Cloud PCs on Windows 365
- Surface Hub
- Windows 8.1 RT and Windows 8.1 (Sustaining Mode)
Q: What types of mobile devices does ODS support for Remote Assistance?
A: The current release of ODS supports mobile and tablet devices running the following software:
- Android 6.0 and later
- iOS 13.0 and later
- Windows 11
- Windows 10
Each of these mobile devices now support remote assistance via ODS. ODS uses TeamViewer to provide remote assistance to mobile devices.
Q: What are the OWL system requirements?
A: The minimum systems requirements for OWL are:
For PC users:
- Windows 11 or Windows 10
- Microsoft Office 2021
- Microsoft Edge (latest version)
- Mozilla Firefox (latest version)
- Google Chrome (latest version)
For Mac users:
- Supported on the three most recent versions of macOS
- The latest version of Safari
- Office for Mac 2019
Q: What are the terms and conditions for an ODS or OWL subscription?
A: The ODS and OWL subscription term is annual, though payments are made monthly. During month 2 through the end of the initial subscription, customers can request to discontinue their service, but they will be responsible for paying for the entire initial 12-month subscription.
Q: Can you remotely control my computer without my consent?
A: No. The only way that H Tech Solutions can control your computer is if you request it. Consent needs to be provided for EVERY remote assistance session. This ensures that your computer and the information it contains are kept private and confidential.
Q: Are you able to access my files or monitor websites I visit?
A: The only way to access local files on your PC is via remote control. None of the tools used by H Tech Solutions provide the ability to access files on your PC or monitor the websites you visit unless you provide consent. Privacy is a critical aspect of the service. H Tech Solutions will never use tools or procedures which violate your privacy.
Q: What if I have a problem with the hardware on my device?
A: H Tech Solutions cannot support or repair any hardware or peripherals for your device. If you require hardware support, you should contact your device manufacturer or a local device repair technician.
Q: Will you come to my home or office to repair my device?
A: One of the ways that H Tech Solutions is able to keep costs low is by minimizing the number of physical offices and employees required to deliver a service. This means that we are NOT able to offer on-site support at your home or office. The service is designed to be able to assist you remotely via e-mail and phone support. If you encounter a situation which requires on-site support, you should enlist the services of a local device repair technician.
Q: What happens after I provide my credit card details and sign up for a service provided by H Tech Solutions?
A: Once you have signed up for the service, you will be contacted via e-mail with instructions on how to get started.