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FAQ
Frequently Asked Questions.

Q: What operating systems will ODS manage and support?

A: The ODS client software is supported on both 32-bit and 64-bit versions of:

  • Windows 10 Home, Professional, Education and Enterprise​​
  • Windows 8.1 Enterprise and Professional​
  • Windows 7 Enterprise, Ultimate, and Professional​​​​​​

The ODS client software has the following requirements:

  • The computer must have Internet connectivity
  • 200 MB available disk space or greater
  • The account that installs the client software must have local administrator permissions to that computer
  • The computer must have, at a minimum, Windows Installer 3.1

The ODS supports the following web browsers:

  • Microsoft Edge (latest version)
  • Microsoft Internet Explorer 11
  • Safari (latest version, Mac only)
  • Chrome (latest version)
  • Firefox (latest version)

For customers with Windows Home Editions prior to Windows 10, ODS can technically run on the operating system but it is NOT supported by Microsoft.  H Tech Solutions will make every commercially reasonable effort to provide support for Windows Home Editions prior to Windows 10.


Q: What types of mobile devices does ODS support?

A: The current release of ODS supports mobile and tablet devices running the following software:​​​​

Apple

  • Apple iOS 10.0 and later
  • Mac OS X 10.12 and later

Google

  • Android 4.4 and later (including Samsung Knox Standard 4.4 and higher)
  • Android enterprise requirements.

Microsoft

  • Surface Hub
  • Windows 10 (Home, S, Pro, Education, and Enterprise versions)
  • Windows 10 Mobile
  • Windows 10 IoT Enterprise (x86, x64)
  • Windows 10 IoT Mobile Enterprise
  • Windows Holographic for Business

  • Windows Phone 8.1, Windows 8.1 RT, PCs running Windows 8.1 (Sustaining mode)


Q: What types of mobile devices does ODS support for Remote Assistance?

A: The current release of ODS supports mobile and tablet devices running the following software:​​​​

  • Android
    • Samsung
    • Motorola
    • LG
    • Sony
    • Acer
    • Asus
    • Lenovo
    • HTC
    • Huawei
    • ZTE
  • iOS 11.0+

Each of these mobile devices now support remote assistance via ODS.  ODS uses TeamViewer to provide remote assistance to mobile devices.


Q: What are the OWL system requirements?

A: The minimum systems requirements for OWL are:

For PC users:

  • ​​Windows 7 SP1, Windows 8.1, or Windows 10
  • Office 2016 or Office 2019
  • Microsoft Internet Explorer 111
  • The latest version of Microsoft Edge
  • The latest version of Mozilla Firefox or Google Chrome​

For Mac users:

  • Supported on the three most recent versions of macOS
  • The latest version of Safari
  • Office for Mac 2016

Q: What are the terms and conditions for an ODS or OWL subscription?

A: The ODS and OWL subscription term is annual, though payments are made monthly. During month 2 through the end of the initial subscription, customers can request to discontinue their service, but they will be responsible for paying for the entire initial 12-month subscription.


Q: Can you remotely control my computer without my consent?

A: No. The only way that H Tech Solutions can control your computer is if you request it. Consent needs to be provided for EVERY remote assistance session. This ensures that your computer and the information it contains are kept private and confidential.


Q: Are you able to access my files or monitor websites I visit?

A: The only way to access local files on your PC is via remote control. None of the tools used by H Tech Solutions provide the ability to access files on your PC or monitor the websites you visit unless you provide consent. Privacy is a critical aspect of the service. H Tech Solutions will never use tools or procedures which violate your privacy.


Q: What if I have a problem with the hardware on my device?

A: H Tech Solutions cannot support or repair any hardware or peripherals for your device. If you require hardware support, you should contact your device manufacturer or a local device repair technician.


Q: Will you come to my home or office to repair my device?

A: One of the ways that H Tech Solutions is able to keep costs low is by minimizing the number of physical offices and employees required to deliver a service. This means that we are NOT able to offer on-site support at your home or office. The service is designed to be able to assist you remotely via e-mail and phone support. If you encounter a situation which requires on-site support, you should enlist the services of a local device repair technician.


Q: What happens after I provide my credit card details and sign up for a service provided by H Tech Solutions?

A: Once you have signed up for the service, you will be contacted via e-mail with instructions on how to get started.